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Nowadays, jobs in call centres is a very appealing and wanted job. Young generations are looking for call centre jobs because it requires minimal start experience, offers high salary and rewards and gives incentives to develop your communication skills. A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills.

Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will help you to understand what are the best ways to listen and be heard. The course is designed to introduce the skills that will make anyone stand out from the crowd. You will be able to make yourself a confident, productive professional who knows how to manage relationships with sales prospects successfully.

Key Features of This Course

  • Techniques for effective telephone communication
  • Techniques for effective verbal communications and body language
  • Understanding the quality difference between customers and clients
  • Incentives to develop listening skills
  • How to ask the appropriate question in an appropriate manner
  • The benefits of telemarketing
  • Tips for leaving effective messages
  • Ideas for working in voice skills
  • Scripting techniques and handling objections
  • Managing customer needs
  • Phases of negotiation

Why Choose Skill Express?

  • Instantly accessible CPD Accredited certificate on successful course completion
  • 24/7 access to the course for lifetime
  • Developed by qualified professionals with updated resources
  • Full Tutor support on weekdays (Monday – Friday)
  • No hidden fees or exam charges

Who Can Take This Course

Anyone who is willing to pursue their career in call centre jobs, or willing to develop their communication skills.

Why You Should Choose This Course

We offer you the best of what you desire with dedication and care:

  • Our course is well organised in contents and clears guidelines to the learners about a topic
  • We pay closer attention to the need of our learners and provide a wide range of variety in topics
  • Our course is aesthetically pleasing, clutter-free and easier to navigate 
  • We design our courses in a wonderful way where the learners can explore their interests
  • Our course is well researched and filled with contents that engages the expectation of our learners


After completing the course successfully, you will be required to pass an automated, multiple-choice questions test which will give you the instant result once you finish the exam. And you can get all of these in a one-time payment!


After completing the course, you will be eligible for a PDF Certificate which will cost only £2.99, with your unique ID number so that you/ the employers can verify through our website. You can also have your imprinted certificate delivered via post. Although there is no expiry date on the certificate, we recommend that our learners renew the certificate every twelve months

Course Curriculum

Call Center Training
Module 01: What’s Missing in Telephone Communication? 00:15:00
Module 02: Verbal Communication Techniques 00:15:00
Module 03: Who are Your Customers? 00:08:00
Module 04: To Serve and Delight 00:05:00
Module 05: Did You Hear Me? 00:08:00
Module 06: Asking the Right Questions 00:10:00
Module 07: Saying No 00:05:00
Module 08: Sales by Phone 00:05:00
Module 09: Taking Messages 00:04:00
Module 10: Staying Out of Voice Mail Jail 00:04:00
Module 11: Closing Down the Voice 00:08:00
Module 12: Cold and Warm Calls 00:15:00
Module 13: Developing a Script 00:25:00
Module 14: Perfecting the Script 00:18:00
Module 15: Going Above and Beyond 00:03:00
Module 16: Handling Objections 00:04:00
Module 17: Closing the Sale 00:03:00
Module 18: Feelings 00:03:00
Module 19: Changes in the Customer 00:05:00
Module 20: Negotiation Techniques 00:15:00
Module 21: It’s More Than Just a Phase 00:22:00
Module 22: High Impact Moments 00:03:00
Module 23: Tips for Challenging Callers 00:03:00
Module 24: Dealing with Difficult Customers 00:08:00
Module 25: Phone Tag and Getting the Call Back 00:10:00
Module 26: This is My Mentor 00:04:00
Module 27: Stress Busting 00:04:00
Module 28: News from Within 00:04:00

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