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Customer Care: Getting it Right is a self-paced online course for your complete customer care preparation. This course is highly recommended for the entrepreneurs, management professionals, customer care executives, business owners and those who are interested.

Your customers are the lifeline of your business. Customer care is the most delicate part where you never dare to take a chance. Your concentrated nurturing grows your customer satisfaction and numbers. Having a strong strategy to earn customer satisfaction is all you need to follow which is demonstrated in this Customer Care: Getting it Right course.

This Customer Care: Getting it Right course is designed to show you the ultimate success in winning customers! In this course you will have a high quality foundation in customer care, what to do and what to avoid while building the best quality customer care. This powerful course will increase your stability to support your customers in every setting. Be it your own business or your career in customer care, this course has all guidelines for every situation.

Highlights of Customer Care: Getting it Right

  • Understanding customer care in detail
  • Understanding your customer
  • Building a fruitful customer care strategy
  • Achieving confidence in dealing customers
  • Forming high quality customer care
  • Faults in customer care
  • Professional development
  • Communication for building better relation with the customers

Skills you will master

  • Customer care
  • Customer psychology
  • Sales and marketing 
  • Building confidence
  • Communication skill

Why Choose Skill Express?

  • Lifetime Access
  • Quality course developed by qualified professionals out of high quality and updated resources
  • Easily demonstrated and interactive lessons almost diminish the gap between virtual and physical training.
  • We provide A well-recognised Free PDF certificate.
  • 100 per cent online self-paced courses with 24/7 tutor/customer support
  • Study in a user-friendly, advanced online learning platform
  • Quickly adaptable and always available courses designed to learn on any device

Course Description:

The Customer Care: Getting it Right is a popular training course, ideal for anyone who is looking to enhance their credibility as well as professionals who want to earn promotions. If you want to gain an in-depth understanding of how to do Customer Care: Getting it Right, then this program is perfect for you.

Our online courses come with lifetime access with no time limit for completion. Each course is fully accessible from a tablet, mobile or laptop, as long as there is a secure internet connection.

We pride ourselves on our supportive network of dedicated instructors and attentive customer service team who are dedicated to assisting you through your learning journey. Contact them at any time via email should you have any questions or queries.


Upon completion of the course, Skill Express will send you an E-Certificate for the course which comes with relevant awarding bodies attestation. Once we send you the certificate, you can print it out and will have lifetime usage permission. But you can always order for a hard copy certificate where charges will apply.


Once you have successfully completed the course, you will have to pass an automated assessment consisting of multiple-choice/assignments. You will get instant results once you are done with this assessment. You don’t have to worry about getting failed on the assessment. You will be given unlimited number of chances to pass yourself with the assessment. And there are no extra fees involved in retakes.

Who is this course for?

Customer Care: Getting it Right Course Is Designed By Qualified Professionals

 This Customer Care: Getting it Right course is suitable for entrepreneurs, business people, customer care professionals, sales & marketing professionals  and those who want to gain a better understanding of Customer Care: Getting it Right. 

Whether you want to earn your profit or are an aspiring professional, the Customer Care: Getting it Right course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with an accredited qualification that can be used to enhance your CV.


Customer Care: Getting it Right Course Is Designed By Qualified Professionals

  • There are no academic entry requirements for this Customer Care: Getting it Right course, and it is open to students of all academic backgrounds.
  • As long as you have a basic grasp of English, you will be eligible to enrol.

Career path

This Customer Care: Getting it Right course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your qualifications to your CV, enhance your career and become more competitive in your chosen industry.

Course Curriculum

Introductory video 00:05:00
Lesson Two: Experiencing Customer Care
Our Own Experiences of Customer Care 00:06:00
Lesson Three: Meet and Greet
Meet and Greet 00:03:00
Lesson Four: Equality and Diversity
Equality and Diversity 00:07:00
Lesson Five: Telephone Skills
Telephone Skills 00:12:00
Lesson Six: Hints and Tips
Hints and Tips 00:18:00
Lesson Seven: Complaints
Complaints 00:11:00
Lesson Eight: Conclusion
Conclusion 00:02:00

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