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As with many consistent undertakings, undergoing a Customer Relationship Management review (even simply considering its implementation to practical life) requires learners to analyse technical and complicated systems. It is really important for an organisation to have good customer relationship management. An easy-going and comfortable customer management helps the organisation to grow faster and increase productivity to the fullest.

Our course Customer Relationship Management is designed to sort through vast information and bring you the basics you need to decide the need for CRM, its benefits and implementations, and how to coordinate the base requirements for a CRM undertaking. This course will help you to learn the different facets of CRM and identify who the customers are. It will also try to analyse the key components of CRM and will help you to explore how you can integrate it into an organisation.

Key Features of The Course

  • Techniques of Customer Relationship Management in your everyday life
  • Different faces of Customer Resource Management
  • Metrics of evaluation and determining function
  • Strategies for customer retention
  • How to build the future with the development team
  • Techniques for evaluating and reviewing programs
Why Choose Skill Express?
  • Instantly accessible CPD Accredited certificate on successful course completion
  • 24/7 access to the course for lifetime
  • Developed by qualified professionals with updated resources
  • Full Tutor support on weekdays (Monday – Friday)
  • No hidden fees or exam charges

Who Can Take This Course

Anyone who is running a business or an organisation and wants customer satisfaction to the fullest, or willing to pursue their career as a customer relationship manager.

Why Should You Choose This Course

We assure you to give the most efficient outcome of what you desire:

  • We design our courses very tactfully so that it becomes effective for the future life of the learner
  • We nurture the potential and willingness of our learner and try to offer the rich contents to them
  • We give our full resource to research and design to give our learners a perfect course
  • Our course is easier to comprehend and smoother to understand to gain a brief idea and implement it
  • We try to make our learners think broadly about a topic and capture their interest and attention


After completing the course successfully, you will be required to pass an automated, multiple-choice questions test which will give you the instant result once you finish the exam. And you can get all of these in a one-time payment!


After completing the course, you will be eligible for a PDF Certificate which will cost only £2.99, with your unique ID number so that you/ the employers can verify through our website. You can also have your imprinted certificate delivered via post. Although there is no expiry date on the certificate, we recommend that our learners renew the certificate every twelve months

Course Curriculum

Customer Relationship Management
Module 01: Customer Relationship Management 00:05:00
Module 02: What CRM Is and Who It Serves 00:08:00
Module 03: Checklist for Success 00:10:00
Module 04: Requirement Driven Product Selection 00:07:00
Module 05: Considerations in Tool Selection 00:10:00
Module 06: Strategies for Customer Retention 00:10:00
Module 07: Building the Future 00:07:00
Module 08: Homegrown vs Application Service Provider 00:05:00
Module 09: The Development Team 00:05:00
Module 10: Evaluating and Reviewing Your Program 00:07:00
Assignment : Customer Relationship Management 00:30:00

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