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Customer Service is the most crucial part of any business. Without creating a proper relationship with your customers, you cannot promote your business even with the best form of products or services. Only ensuring the satisfaction of your customer along with top-notch services ensure the overall growth of your enterprise.

And Customer Service can come in several forms. It can be when you are selling an item to a customer, or when the customer is making a transaction at the counter or while he is returning a product. It can be over a phone call or in-person. No matter what your service is, effective Customer Service is the most important part to ensure your success.

Key Features of This Course:

Our course will let you,

  • Understand the benefits of effective Customer Service
  • Learn the basics of establishing effective communication and bond with your customers
  • Understand the key barriers in the path of establishing strong relationships with your customers
  • Understand the different forms of customer behaviour in details and techniques to tackle them properly
  • Understand the requirements or needs of your customers
  • Develop skills required to engage yourself in fruitful communication with the customers
  • Learn the proper etiquettes and manners to conduct Customer Services through phone calls or in-person
  • Assess customer satisfaction and work accordingly to improve your skills

Why Choose Skill Express?

  • Instantly accessible CPD Accredited certificate on successful course completion
  • 24/7 access to the course for lifetime
  • Developed by qualified professionals with updated resources
  • Full Tutor support on weekdays (Monday – Friday)
  • No hidden fees or exam charges

Course overview:

Effective Customer Service is, without doubts, the main driving force of an established business. And to establish yourself as a competent part of an enterprise, our Customer Service Training is your ideal course.

We designed our Customer Service Training course in a systematic manner. The basics are given preference first, which eventually leads to a more detailed and advanced level. In the service industry, you are bound to face people with different mindsets, and it is a must to be prepared to manage them efficiently. Thus, our training would be the guide in your way to success.

Who should take this course:

It is an ideal course for anyone engaged in the service industry or who aspires to succeed in relevant sectors. As it teaches you effective communication techniques, it is suited for anyone to attend.


After completing the course successfully, you will be required to pass an automated, multiple-choice questions test which will give you the instant result once you finish the exam. And you can get all of these in a one-time payment!


After completing the course, you will be eligible for a PDF Certificate which will cost only £2.99, with your unique ID number so that you/ the employers can verify through our website. You can also have your imprinted certificate delivered via post. Although there is no expiry date on the certificate, we recommend that our learners renew the certificate every twelve months

Course Curriculum

Customer Service Training: Managing Customer Service
Module 01: Six Critical Elements 00:32:00
Module 02: Understanding Leadership 00:25:00
Module 03: Five Practices of Leadership 00:10:00
Mock Exam
Mock Exam – Customer Service Training: Managing Customer Service 00:20:00
Final Exam
Final Exam – Customer Service Training: Managing Customer Service 00:20:00

Course Reviews


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  1. Managing customer services course


    First day said you can study at your own pace, however they have failed me in a exam that I didn’t even take.
    not support offer at all.
    no explanation of anything, worse course I have ever seen. not worth it.


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