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Customer is the life of every business; the more customer, the more profit. Increasing customer demands many factors and the most important among them is customer service. If you don’t want to be on the list of those who lose their customers instead of increasing, this course is for you!

In this course, you will learn about what does a successful customer service pattern looks like, what motifs and factors works behind every successful customer service planning. You will learn better and effective communication skill that makes you able to create a bond with your customer. This course helps you to understand the approaches that fail to build strong customer service. Whether you are a newbie in sales and customer service or an experienced business person, this course will definitely increase your knowledge and skills and bring you more profit!

If you want to save extra money for advertising and let the customers speak for you being satisfied with your service, sign up for this course now!

Highlights of the Course

  •         Learning to form an outstanding customer service
  •          Improving poor and average customer service
  •          Getting more customer satisfaction
  •          Earning customer’s trust
  •          Developing a positive relationship with customers
  •          Getting more referrals
  •          The 5 Tenets of TQM
  •          Avoiding 10 daily sins of customer service
  •          Handling difficult customers

Skills You Will Master

  • Building outstanding customer service
  • Bonding a positive sales relationship
  • Getting more referrals
  • Earning customer satisfaction and trust
  • Making a profit in business

Why Choose Skill Express?

  • Instantly accessible CPD Accredited certificate on successful course completion
  • 24/7 access to the course for lifetime
  • Developed by qualified professionals with updated resources
  • Full Tutor support on weekdays (Monday – Friday)
  • No hidden fees or exam charges

Course Description

The Customer Service is a popular training course, ideal for anyone who is looking to kick start their career in Customer Service as well as professionals who want to test their existing skills and knowledge. If you want to gain an in-depth understanding of customer service, then this program is perfect for you.

Our online courses come with lifetime access with no time limit for completion. Each course is fully accessible from a tablet, mobile or laptop, as long as there is a secure internet connection.

We pride ourselves on our supportive network of dedicated instructors and attentive customer service team who are dedicated to assisting you through your learning journey. Contact them at any time via email should you have any questions or queries.

Certification

After completing the course, you will be eligible for a PDF Certificate which will cost only £2.99, with your unique ID number so that you/ the employers can verify through our website. You can also have your imprinted certificate delivered via post. Although there is no expiry date on the certificate, we recommend that our learners renew the certificate every twelve months

Assessment

Once you have successfully completed the course, you will have to pass an automated assessment consisting of multiple-choice/assignments. You will get instant results once you are done with this assessment. You don’t have to worry about getting failed on the assessment. You will be given unlimited number of chances to pass yourself with the assessment. And there are no extra fees involved in retakes.

Who Is This Course for?

Course Is Designed By Qualified Professionals

This course is suitable for beginners and who want to gain a better understanding of Customer service. 

Whether you are completely new to the field or are an aspiring professional, the Customer Service course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with an accredited qualification that can be used to enhance your CV.

Requirements

course Is Designed By Qualified Professionals

  • There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds.
  • As long as you have a basic grasp of English, you will be eligible to enrol.

Career Path

This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your qualifications to your CV, enhance your career and become more competitive in your chosen industry.

Course Curriculum

Customer Service
Why Customer Service Is Critical to Your Business 00:05:00
Good Isn’t Good Enough!1111 00:04:00
We Are All in The “Helping Field” 00:11:00
Providing “Concierge” Level Of Service 00:06:00
The 5 Tenets Of TQM 00:03:00
How To Boost Customer Satisfaction 00:09:00
How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
More Money $$$ – Through Customer Retention 00:05:00
How Much Is A Customer Worth? $$$ 00:09:00
Do You Understand Your Customer? 00:08:00
Dealing With Difficult Customers 00:19:00
“LEAP” Into Customer Service! 00:18:00
Exceptional Phone Service 00:17:00
WHY Customers Buy From YOU! $$$ 00:17:00
Bonus Lecture!!! Final Tips!!! 00:07:00

Course Reviews

5

5
7 ratings
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  1. Customer Service- Excellent

    5

    Great Course, Explained in a simple manner, beginners can also easily understand the topics. Really an Awesome course for customer-related job finders.

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