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We have many interactions in the run of a day. It is reasonable and obvious to expect that some of them are going to be difficult. Whether these are conversations that we have in person, or we manage a virtual team if we need to speak with someone in another city or country, there are things that we can do to make these conversations go nicely. This course will give you the practical policies to manage difficult conversations and get the best results possible out of them.

This Managing Difficult Conversations course will provide you with a solid understanding of the conversation, a toolkit for fruitful conversations, choosing appropriate time and place, a framework for difficult conversations, staying safe, establishing positive intent, managing body language, speaking persuasively, active listening, asking questions, probing techniques, steps for an awkward conversation and so on.

Throughout this Managing Difficult Conversations course, you will learn to define the frame of reference, establish a positive intent and the desired outcome, using excellent communication skills during a conversation and specific steps to carry out a difficult conversation. This course is designed to help you to draft a script for a difficult conversation, access additional resources as required as well as to maintain safety in a conversation.

Why should you choose us?

  • Our courses are aligned systematically and with updated guidelines
  • You will find our courses easy to adapt and comfortable to learn
  • We offer PDF Certificate after course completion
  • Qualified tutors and professionals develop our courses
  • You get a fully online, engaging and interactive course
  • You get self-paced learning facilities
  • You have unlimited access to your course materials
  • Our courses are Desktop, Laptop, Tablet and Smartphone friendly
  • Our customer support team is 24/7 available for you
  • Our concern is to make the lesson more accessible and quickly adaptable for our learner
  • We wish our effort helps you to bloom and let you fluoresce humankind what motivates us to work hard to offer the perfect course


After completing the course, you will be eligible for a PDF Certificate which will cost only £2.99, with your unique ID number so that you/ the employers can verify through our website. You can also have your imprinted certificate delivered via post. Although there is no expiry date on the certificate, we recommend that our learners renew the certificate every twelve months

Career path

  • Team Leader of any organisation
  • Human Resource Officer
  • Entrepreneur
  • Managing Director
  • Researcher
  • Business Owner
  • SME Owner
  • Any Job Holder

Course Curriculum

Managing Difficult Conversations
Module 01: Choosing to Have the Conversation 00:22:00
Module 02: Toolkit for Successful Conversations 00:38:00
Module 03: Choosing Time and Place 00:06:00
Module 04: Framework for Difficult Conversations 00:13:00
Module 05: Staying Safe 00:13:00
Assignment : Managing Difficult Conversations 00:00:00

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