We have many interactions in the run of a day. It is reasonable and obvious to expect that some of them are going to be difficult. Whether these are conversations that we have in person, or we manage a virtual team if we need to speak with someone in another city or country, there are things that we can do to make these conversations go nicely. This course will give you the practical policies to manage difficult conversations and get the best results possible out of them.
This Managing Difficult Conversations course will provide you with a solid understanding of the conversation, a toolkit for fruitful conversations, choosing appropriate time and place, a framework for difficult conversations, staying safe, establishing positive intent, managing body language, speaking persuasively, active listening, asking questions, probing techniques, steps for an awkward conversation and so on.
Throughout this Managing Difficult Conversations course, you will learn to define the frame of reference, establish a positive intent and the desired outcome, using excellent communication skills during a conversation and specific steps to carry out a difficult conversation. This course is designed to help you to draft a script for a difficult conversation, access additional resources as required as well as to maintain safety in a conversation.