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The opinion of people varies in every topic. Especially in a workplace where there are diverse people, conflicts are not something uncommon. Many would consider conflicts as a negative effect on something. However, conflicts are prevalent and do not necessarily mean they would bring negative consequences. Sometimes, conflicts are necessary to understand what the possible effects of any topic could be. However, it all comes down to the resolution of the conflict. If people cannot work through the competition, that poses a potential threat to the unified effort of a workforce. In such cases, people face a breach in their relationships and compatibility with each other. That’s why proper Conflict Resolution is a must in every aspect. 

Key Features of This Course

  • Understand the types of conflicts
  • Elaborate understanding of the stages of conflicts
  • Understand the five essential ways of conflict resolution to mitigate any conflicts efficiently
  • Learn how to increase positive communication through non-verbal and verbal approaches
  • Learn effective intervention strategies and practical techniques 
  • Understand the ways to mitigate contradictions and keep your productivity intact

Why Choose Skill Express?

  • Instantly accessible CPD Accredited certificate on successful course completion
  • 24/7 access to the course for lifetime
  • Developed by qualified professionals with updated resources
  • Full Tutor support on weekdays (Monday – Friday)
  • No hidden fees or exam charges

Course Overview

Getting into conflict is a very natural process. But conflict should not be allowed to reach a stage where it hampers your relationship with the person, especially in your office. You meet different people every day in your workplace. Getting into a conflict and not mitigating it with them would affect the overall growth of the company. Thus, Conflict Resolution is an obligation.

In our Conflict Resolution: Getting Along in the Workplace course, you are made fully aware of what complications you may face in your workplace along with the ways to mitigate them. If you want to be productive and compatible with the different opinions you may get in your workplace; our modules would introduce with the nook and cranny of Conflict Resolution.

Who Should Take This Course

This course is an ideal option for anyone who wants to be a pro at conflict management. Significantly people engaged in the service sector and the business sector can be benefited by our course.


After completing the course successfully, you will be required to pass an automated, multiple-choice questions test which will give you the instant result once you finish the exam. And you can get all of these in a one-time payment!


After completing the course, you will be eligible for a PDF Certificate which will cost only £2.99, with your unique ID number so that you/ the employers can verify through our website. You can also have your imprinted certificate delivered via post. Although there is no expiry date on the certificate, we recommend that our learners renew the certificate every twelve months

Course Curriculum

Workplace Conflict Management
Module 01: Defining Conflict 00:06:00
Module 02: Types of Conflict 00:05:00
Module 03: Open Conflict vs Hidden Conflict 00:05:00
Module 04: Spontaneous and Reflective Behaviour 00:05:00
Module 05: The Johari Window 00:05:00
Module 06: Stages of Conflict 00:35:00
Module07: Conflict Resolution Style Questionnaire 00:06:00
Module 08: The Role of Communication in Conflict Resolution 00:15:00
Module 09: Active Listening Skills 00:15:00
Module 10: Paraphrasing Skills 00:08:00
Module 11: Powerful Questions 00:08:00
Module 12: Body Language 00:06:00
Module 13: TheConflict/Opportunity Test 00:05:00
Module 14: Conflict and Its Resolution 00:15:00
Module 15: Helping Others Through Conflict 00:35:00
Assignment: Workplace Conflict Management 00:30:00

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