Call Center Training

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4.7
7 reviews
Enrolled: 9 students
Duration: 120 min
Lectures: 28

Nowadays, jobs in call centres is a very appealing and wanted job. Young generations are looking for call centre jobs because it requires minimal start experience, offers high salary and rewards and gives incentives to develop your communication skills. A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills.

Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will help you to understand what are the best ways to listen and be heard. The course is designed to introduce the skills that will make anyone stand out from the crowd. You will be able to make yourself a confident, productive professional who knows how to manage relationships with sales prospects successfully.

Key features of the Call Center Training course:

  • Techniques for effective telephone communication
  • Techniques for effective verbal communications and body language
  • Understanding the quality difference between customers and clients
  • Incentives to develop listening skills
  • How to ask the appropriate question in an appropriate manner
  • The benefits of telemarketing
  • Tips for leaving effective messages
  • Ideas for working in voice skills
  • Scripting techniques and handling objections
  • Managing customer needs
  • Phases of negotiation

Who can take this course:

Anyone who is willing to pursue their career in call centre jobs, or willing to develop their communication skills.

Why you should choose this Call Center Training course:

We offer you the best of what you desire with dedication and care:

  • Our course is well organised in contents and clears guidelines to the learners about a topic
  • We pay closer attention to the need of our learners and provide a wide range of variety in topics
  • Our course is aesthetically pleasing, clutter-free and easier to navigate 
  • We design our courses in a wonderful way where the learners can explore their interests
  • Our course is well researched and filled with contents that engages the expectation of our learners

Call Center Training

1
Module 01: What’s Missing in Telephone Communication?
2
Module 02: Verbal Communication Techniques
3
Module 03: Who are Your Customers?
4
Module 04: To Serve and Delight
5
Module 05: Did You Hear Me?
6
Module 06: Asking the Right Questions
7
Module 07: Saying No
8
Module 08: Sales by Phone
9
Module 09: Taking Messages
10
Module 10: Staying Out of Voice Mail Jail
11
Module 11: Closing Down the Voice
12
Module 12: Cold and Warm Calls
13
Module 13: Developing a Script
14
Module 14: Perfecting the Script
15
Module 15: Going Above and Beyond
16
Module 16: Handling Objections
17
Module 17: Closing the Sale
18
Module 18: Feelings
19
Module 19: Changes in the Customer
20
Module 20: Negotiation Techniques
21
Module 21: It’s More Than Just a Phase
22
Module 22: High Impact Moments
23
Module 23: Tips for Challenging Callers
24
Module 24: Dealing with Difficult Customers
25
Module 25: Phone Tag and Getting the Call Back
26
Module 26: This is My Mentor
27
Module 27: Stress Busting
28
Module 28: News from Within
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